When companies think of outsourcing, India and the Philippines often come first. But a new hub has emerged: Kenya. Dubbed the “Silicon Savannah,” Kenya offers a unique combination of talent, infrastructure, and cost efficiency that makes it a prime location for business process outsourcing (BPO).

Orbital Remote Services, based at Nairobi’s Crescent Business Center, leverages these advantages daily for clients across North America, Europe, and Africa. Here’s why Kenya should be on your radar.

1. A Large, Skilled, English‑Fluent Workforce

Kenya produces over 500,000 university graduates annually. English is an official language, and the education system emphasizes critical thinking and communication. Unlike saturated markets, Kenya still offers selective hiring – you get motivated, tech‑savvy professionals eager to build long‑term careers.

2. Cost Efficiency Without Compromising Quality

Labor costs in Kenya are 40–60% lower than in the US or UK. Yet, service quality remains high. Orbital’s agents achieve 85%+ CSAT scores, 75%+ first call resolution, and sub‑20‑second average answer times. You don’t sacrifice quality for savings.

3. Strategic Time Zone (UTC+3)

Nairobi operates on UTC+3, providing a perfect bridge between Europe (1–2 hours ahead) and the US Eastern Time Zone (7–8 hours behind). This allows Orbital to offer 24/7 support, overnight data processing, and “sunrise” reports for American clients.

4. Modern Infrastructure & Government Incentives

Kenya has over 50 tech hubs, high‑speed undersea fiber connectivity, and Special Economic Zones (SEZs) offering tax deductions up to 150% for outsourcing operations. Power and internet are reliable, with redundant backups standard for providers like Orbital.

5. A Culture of Empathy and Service

African customer service is renowned for warmth and patience. Orbital trains agents in active listening and emotional intelligence, turning routine calls into loyalty‑building moments.

Partner with Orbital Remote Services

We don’t just outsource tasks – we become an extension of your team. From customer support and back‑office work to tech helpdesk and lead generation, our Nairobi‑based experts deliver measurable results.

Ready to explore Kenya’s BPO advantage? Contact us today.

 

We don’t just outsource tasks – we become an extension of your team. From customer support and back‑office work to tech helpdesk and lead generation, our Nairobi‑based experts deliver measurable results.

Ready to explore Kenya’s BPO advantage? Contact us today.