Data breaches and compliance failures can destroy customer trust and lead to heavy fines. When outsourcing business processes to Africa – or any region – security must be a top priority. Orbital Remote Services has built its operations around enterprise‑grade protection.

Here’s what we do to keep your data safe.

Compliance with International & Local Laws
  • GDPR (Europe): We sign Data Processing Addendums (DPAs) and adhere to strict rules on data transfer, storage, and deletion.
  • Kenya Data Protection Act (DPA): Orbital is fully registered with Kenya’s Office of Data Protection. The DPA mirrors GDPR principles, ensuring legal compliance locally.
  • Industry Standards: While not SOC2 certified (yet), we follow SOC2‑type controls for access management, change control, and risk assessment.
Physical & Logical Security in Our Nairobi Center

Our Crescent Business Center facility includes:

  • Biometric access – Only authorized personnel can enter work zones.
  • 24/7 CCTV monitoring – Recordings retained for 90 days.
  • No personal devices – Agents use company‑issued, locked‑down computers.
  • VPN & encrypted connections – All traffic to client systems is tunneled and encrypted.
Data Access & Retention Policies
  • Role‑based access – Agents see only the data necessary for their function.
  • Automatic session logging – Every action is recorded and auditable.
  • Data deletion upon contract end – After project completion, all client data is securely erased (certificate provided on request).
Employee Vetting & Training
  • Background checks – Criminal clearance and employment verification for every agent.
  • NDA signing – All staff sign confidentiality agreements.
  • Annual security training – Phishing simulations, data handling, and breach reporting.
What You Can Do

Even with a secure partner, clients should:

  • Use masked or test data during training phases.
  • Limit data retention periods – delete what you don’t need.
  • Require MFA for any agent access to your systems.
 

Peace of Mind with Orbital

We treat your data like our own. Request our Security Whitepaper or schedule a compliance call with our team.

Email security@orbitalremoteservices.com to learn more.